ISO 9000 in Belgium: Experience of Belgian quality managers and HRM

This article, by Daniël Vloeberghs and Jan Bellens, presents the results of a survey of all ISO 9000 certificated organisations in Belgium. Its objectives are to identify the sort of companies that have an ISO 9000 certificate in Belgium, examine their motivations to introduce ISO 9000 norms, evaluate their experiences, consider the relationship between human resource management and quality management, and identify trends for the future of ISO...