Estimating public performance bias through an MTMM model: the case of police performance in 26 European countries

Volume: 35, Issue: 4, Pages: 377 - 396
Published: Jan 13, 2014
Abstract
Organisational performance is notoriously difficult to measure in the public sector. More often than not, objective performance measures are difficult to construct. Subjective performance is a popular alternative to, as well as, complement of objective performance measures. However, such subjective perception measures are likely to be biased. The bias tends to depend upon the specific stakeholder's position vis-à-vis the focal organisation. We...
Paper Details
Title
Estimating public performance bias through an MTMM model: the case of police performance in 26 European countries
Published Date
Jan 13, 2014
Volume
35
Issue
4
Pages
377 - 396
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