Engaging with clients and personalising services at UTS Library: measuring the value for libraries and their clients
Abstract
Libraries have found themselves overtaken by commercial entities providing open, unmediated information services, causing debate about the future of libraries. It has been argued that in order to stay relevant, libraries must undertake a fundamental shift towards a new focus on engaging with clients. At University of Technology, Sydney (UTS) Library we have commenced a number of activities aimed at engaging our clients, but currently only have...
Paper Details
Title
Engaging with clients and personalising services at UTS Library: measuring the value for libraries and their clients
Published Date
Aug 1, 2011
Journal
Volume
60
Issue
3
Pages
237 - 247
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