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Calibrated fuzzy AHP for current bank account selection

Published on Jul 1, 2013in Expert Systems With Applications4.29
· DOI :10.1016/j.eswa.2012.12.089
Alessio Ishizaka23
Estimated H-index: 23
(University of Portsmouth),
Nam Hoang Nguyen1
Estimated H-index: 1
(University of Portsmouth)
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Abstract
Fuzzy AHP is a hybrid method that combines Fuzzy Set Theory and AHP. It has been developed to take into account uncertainty and imprecision in the evaluations. Fuzzy Set Theory requires the definition of a membership function. At present, there are no indications of how these membership functions can be constructed. In this paper, a way to calibrate the membership functions with comparisons given by the decision-maker on alternatives with known measures is proposed. This new technique is illustrated in a study measuring the most important factors in selecting a student current account.
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  • Citations (56)
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References82
Newest
Published on Jun 15, 2012in Management Research Review
Aayushi Gupta6
Estimated H-index: 6
(JIIT: Jaypee Institute of Information Technology),
Santosh Dev2
Estimated H-index: 2
(JIIT: Jaypee Institute of Information Technology)
Purpose – The purpose of this paper is to identify the factors impacting customer satisfaction in Indian banks and analyze their effects the level of customer satisfaction through a regression analysis. The primary contribution of this study is the analysis and resulting insights on the critical factors impacting client satisfaction within the Indian retail banking sector.Design/methodology/approach – A 28 item questionnaire was prepared based on literature review and discussions with current cu...
Published on Apr 1, 2012in Expert Systems With Applications4.29
Okan Duru10
Estimated H-index: 10
(ITU: Istanbul Technical University),
Emrah Bulut5
Estimated H-index: 5
(Kobe University),
Shigeru Yoshida8
Estimated H-index: 8
(Kobe University)
The aim of this paper is to develop a regime switching design of the fuzzy analytic hierarchy process (FAHP) and to improve its functionality under the choice-varying priority (CVP) problem. In the conventional AHP decision process, priority matrices are identical and their values are invariant for a specific objective. However, in many Multi-Criteria Decision Making (MCDM) problems, the relative importance of criteria may differ according to the choices. A regime switching process is proposed f...
Published on Feb 1, 2012in Expert Systems With Applications4.29
Emrah Bulut5
Estimated H-index: 5
(Kobe University),
Okan Duru10
Estimated H-index: 10
(ITU: Istanbul Technical University)
+ 1 AuthorsShigeru Yoshida8
Estimated H-index: 8
(Kobe University)
The aim of this paper is to develop a generic version of the conventional fuzzy-analytic hierarchy process (FAHP) method and investigate the shipping asset management (SAM) problem in the dry bulk shipping market. The recent literature has various applications of the FAHP, but these studies lack consistency control, use identical decision support rather than weighted expert choices, and lack measurable criteria. The proposed model, generic fuzzy-AHP (here after GF-AHP), provides a standard contr...
Published on Feb 1, 2012in Expert Systems With Applications4.29
Gülçin Büyüközkan36
Estimated H-index: 36
(Galatasaray University),
Gizem Çifçi9
Estimated H-index: 9
(Galatasaray University)
Highlights? The aim of this study is to use a hybrid multi criteria decision making approach that can assist in evaluating a set of hospital web site alternatives. ? This study includes a combined fuzzy AHP and fuzzy TOPSIS methods to measure electronic service quality performance. ? Tangibles, responsiveness, reliability, information quality, assurance and empathy are determined as the main criteria for evaluating web based healthcare service quality. ? The proposed approach is used to evaluate...
Published on Feb 1, 2012in Expert Systems With Applications4.29
Turan Paksoy19
Estimated H-index: 19
(Selçuk University),
Nimet Yapici Pehlivan4
Estimated H-index: 4
(Selçuk University),
Cengiz Kahraman56
Estimated H-index: 56
(ITU: Istanbul Technical University)
Highlights? The vegetable oil manufacturer company wants to decide the organization strategy to manage the distribution channels. ? We present the methods of FAHP and HFTOPSIS for evaluating and selecting among the five organization strategy models. ? The models include determinants of customer profile, distributor reliability, the position of competitors in market and managerial and financial perspective. ? Hybrid based strategy (KBS) is found as the best choice. Distribution channel management...
Published on Feb 1, 2012in Expert Systems With Applications4.29
Li-Chieh Chen6
Estimated H-index: 6
(TTU: Tatung University),
Po-Ying Chu3
Estimated H-index: 3
(TTU: Tatung University)
Often customers make their purchase decision based on price, quality and functionality of the product. Sometimes the decision is influenced by the perceived value, which is always subjective and emotion-driven. In order to ensure successful launch of a product, it is extremely important to predict the perceived value of design alternatives systematically based on the common language understood by both target users and designers. However, the index for communicating and evaluating such value from...
Published on Feb 1, 2012in Expert Systems With Applications4.29
Ayhan Mentes5
Estimated H-index: 5
(ITU: Istanbul Technical University),
Ismail Hakki Helvacioglu4
Estimated H-index: 4
(ITU: Istanbul Technical University)
Spread mooring systems are associated with high level uncertainties and risks during tanker loading/unloading operations. In addition, the design of such complex systems consists of many subjective and imprecise parameters. Therefore, in the present study, a fuzzy based decision support methodology is designed to overcome aforementioned characteristics. The fuzzy methodology incorporates qualitative and partially known information into the decision support model and provides a robust mathematica...
Published on Jan 1, 2012in Expert Systems With Applications4.29
Vildan Özkır4
Estimated H-index: 4
(YTU: Yıldız Technical University),
Tufan Demirel9
Estimated H-index: 9
(YTU: Yıldız Technical University)
Selecting the best transportation investment project (TIP) is often a difficult task, since many social, environmental and economic criteria have to be considered simultaneously. Evaluating a set of different projects, especially the best set of alternatives, portfolios, is even more complex. Pursuing the goal of selecting the best TIP portfolio, we propose a fuzzy assessment method to aid the selection process of a multi-criterion project by utilizing the concept of entropy and interval normali...
Published on Jan 1, 2012in Expert Systems With Applications4.29
Chao Chung Ho1
Estimated H-index: 1
(NTUST: National Taiwan University of Science and Technology)
National Health Insurance system has been continuously revised due to rapid changes of society since its establishment, which caused gradual decrease of hospital income year by year, so all hospitals take the initiative to develop self-financed items to partially increase hospital incomes, thus it is crucial to develop assessment model of Health Management Center. The research adopts Fuzzy Analytic Hierarchy Process (FAHP) for customers to make weight assessment on evaluation indexes of Health M...
Published on Jan 1, 2012in Expert Systems With Applications4.29
Mohammad Bagher Javanbarg1
Estimated H-index: 1
(Kyoto University),
Charles Scawthorn16
Estimated H-index: 16
(Kyoto University)
+ 1 AuthorsBabak Shahbodaghkhan1
Estimated H-index: 1
(Kyoto University)
This paper presents a fuzzy optimization model to solve multicriteria decision making (MCDM) systems based on a fuzzy analytic hierarchy process (fuzzy AHP). To deal with the imprecise judgments of decision makers, a fuzzy AHP decision making model is proposed as an evaluation tool, where the expert's comparison judgments are translated into fuzzy numbers. Unlike the conventional fuzzy AHP methods, the proposed method drives exact weights from consistent and inconsistent fuzzy comparison matrice...
Cited By56
Newest
Published on Aug 1, 2019in Expert Systems With Applications4.29
Francesca Abastante5
Estimated H-index: 5
(Polytechnic University of Turin),
Salvatore Corrente15
Estimated H-index: 15
(University of Catania)
+ 2 AuthorsIsabella Maria Lami7
Estimated H-index: 7
(Polytechnic University of Turin)
Abstract We propose a development of the Analytic Hierarchy Process (AHP) permitting to use the methodology also for decision problems with a very large number of alternatives and several criteria. While the application of the original AHP method involves many pairwise comparisons between considered objects, that can be alternatives with respect to considered criteria or criteria between them, our parsimonious proposal is composed of five steps: (i) direct evaluation of the objects at hand; (ii)...
Gholamreza Haseli (University of Shahrood), Reza Sheikh2
Estimated H-index: 2
(University of Shahrood),
Shib Sankar Sana24
Estimated H-index: 24
ABSTRACTIn this paper, Base-criterion method (BCM) is proposed to solve multi-criteria decision-making problems. According to BCM, instead of executing a pairwise comparisons between all criteria o...
Published on Jul 1, 2019in Urban Forestry & Urban Greening3.04
Bojan Srdjevic12
Estimated H-index: 12
(University of Novi Sad),
Zorica Srdjevic10
Estimated H-index: 10
(University of Novi Sad),
Milena Lakicevic3
Estimated H-index: 3
(University of Novi Sad)
Abstract The Serbian city of Novi Sad is experiencing problems in managing its ecosystems and the services they provide. The problems are mostly affected by both the institutional organization and societal behavior, and a participative decision-making framework is required to motivate residents to better communicate with institutions. Our earlier research also indicated a need to more explicitly relate urban and ecosystem development indicators with management of city areas covered by public par...
Published on Jan 1, 2018
Long D. Nguyen8
Estimated H-index: 8
,
Long Le-Hoai3
Estimated H-index: 3
+ 2 AuthorsChau V. Nguyen
Abstract Managing complex construction projects is a challenging task because it involves multiple factors and decision-making processes. A systematic evaluation of these complex factors is imperative for achieving project success. As most of these factors are qualitative or intangible in nature, decision makers often rely on subjective judgements when comparing and evaluating them. The hybrid techniques that integrate fuzzy set theory and the analytic hierarchy process (AHP) are able to deal wi...
Published on Sep 1, 2018in Fuzzy Optimization and Decision Making4.13
Jaroslav Ramík19
Estimated H-index: 19
(Silesian University)
The decision making problem considered in this paper is to rank n alternatives from the best to the worst, using the information given by the decision maker in the form of an \(n\times n\) pairwise comparison matrix. Here, we deal with pairwise comparison matrices with fuzzy elements. Fuzzy elements of the pairwise comparison matrix are applied whenever the decision maker is not sure about the value of his/her evaluation of the relative importance of elements in question. We investigate pairwise...
Jana Krejčí5
Estimated H-index: 5
(University of Trento),
Alessio Ishizaka23
Estimated H-index: 23
Published on Jul 1, 2018in Global Business Review
Debmallya Chatterjee , Amol S. Dhaigude2
Estimated H-index: 2
(T. A. Pai Management Institute)
Based on the literature review and interviews with experts, this study identifies 11 factors that can effectively capture the management quality dimension of the capital adequacy, asset quality, ma...
Published on May 15, 2018in Journal of Decision Systems
Petra Grošelj8
Estimated H-index: 8
(University of Ljubljana),
Lidija Zadnik Stirn8
Estimated H-index: 8
(University of Ljubljana)
AbstractThe paper discusses fuzzy group analytic hierarchy process. In the literature, there are found several approaches for determining weights either directly from the individual judgments or via group comparison matrix. However, the quality of the group weights was not studied yet. In the paper, we propose two new measures for the evaluation of the group weights that are adapted from classical analytic hierarchy process. We selected six approaches for deriving weights and use them in an appl...
Published on May 1, 2018in Expert Systems With Applications4.29
Cristina López4
Estimated H-index: 4
(Pablo de Olavide University),
Alessio Ishizaka23
Estimated H-index: 23
Abstract Firms are increasingly more integrating Enterprise Content Management (ECM) into their IT infrastructure in order to manage a growing volume of complex structured and unstructured data. These packages allow capturing, generating and delivering accurate information and contents in real time to support decision making in the whole business process. However, it is not easy to achieve the full benefits of an ECM package as this relies on a variety of indicators from the organizational and t...
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