Abusive supervision and frontline employees' service performance
Abstract
The present study examines the link between abusive supervision and frontline employees' service performance by focusing on the mediating role of organization-based self-esteem (OBSE) and the moderating role of relational-interdependent self-construal (RISC). The results of analysing 324 supervisor–subordinate dyads in five large hotels in China revealed a negative relationship between abusive supervision and service performance via OBSE. In...
Paper Details
Title
Abusive supervision and frontline employees' service performance
Published Date
Apr 1, 2012
Journal
Volume
32
Issue
5
Pages
683 - 698
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