Reducing Mistrust in Agent-Human Negotiations
Abstract
Face-to-face negotiations always benefit if the interacting individuals trust each other. But trust is also important in online interactions, even for humans interacting with a computational agent. In this article, the authors describe a behavioral experiment to determine whether, by volunteering information that it need not disclose, a software agent in a multi-issue negotiation can alleviate mistrust in human counterparts who differ in their...
Paper Details
Title
Reducing Mistrust in Agent-Human Negotiations
Published Date
Mar 1, 2014
Journal
Volume
29
Issue
2
Pages
36 - 43
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