Evaluation of the Service Review Model With Performance Scorecards

Volume: 32, Issue: 4, Pages: 274 - 296
Published: Oct 1, 2012
Abstract
The current study combined a management technique termed “Service Review” with performance scorecards to enhance staff and consumer behavior in a human service setting consisting of 11 supervisors and 56 front-line staff working with 9 adult consumers with challenging behaviors. Results of our intervention showed that service review and scorecards produced significant staff behavior changes that were maintained over time. Positive consumer...
Paper Details
Title
Evaluation of the Service Review Model With Performance Scorecards
Published Date
Oct 1, 2012
Volume
32
Issue
4
Pages
274 - 296
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