Using multiple suppliers to mitigate the risk of IT outsourcing at ICI and Wessex Water

The paper presents the findings from empirical research on IT outsourcing in two British companies: ICI Plc and Wessex Water. Both organizations have pursued a selective sourcing approach using multiple suppliers in an attempt to minimize risks and maximize benefits. Whilst the majority of existing literature on selective sourcing concentrates on the 'mega-contracts', this research explores some of the issues and concerns of companies with small...