Benchmarking: a longitudinal study

Purpose The purpose of this paper is to examine the use and effect of benchmarking in manufacturing companies. Design/methodology/approach A total of 23 companies were interviewed longitudinally in 1993, 2004 and 2010. For the study a standard questionnaire was used, and the questions asked concerned the best practices used in the companies and their operational performance. Findings The use of benchmarking has changed a lot over the last 15...