Context matters: examining ‘soft’ and ‘hard’ approaches to employee engagement in two workplaces

Volume: 24, Issue: 14, Pages: 2670 - 2691
Published: May 24, 2013
Abstract
This paper reports different managerial approaches to engaging employees in two contrasting organizations. We categorize these approaches to employee engagement as ‘hard’ and ‘soft’, and examine how these reflect the different external contexts in which management operate and, in particular, their influence on management's ability to promote a supportive internal context. The paper extends the existing literature on the antecedents of engagement...
Paper Details
Title
Context matters: examining ‘soft’ and ‘hard’ approaches to employee engagement in two workplaces
Published Date
May 24, 2013
Volume
24
Issue
14
Pages
2670 - 2691
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