Managing Knowledge in the Dark: An Empirical Study of the Reliability of Capability Evaluations
Abstract
If knowledge is to be managed and transferred, it is essential that members of organizations know and agree on where capabilities reside. Few studies, however, have examined the difficulties of evaluating capabilities in large firms. This paper reports an in-depth empirical study of capabilities central to knowledge management efforts in large leading multinational companies. The results show that evaluation of these capabilities is a complex...
Paper Details
Title
Managing Knowledge in the Dark: An Empirical Study of the Reliability of Capability Evaluations
Published Date
Nov 1, 2004
Journal
Volume
50
Issue
11
Pages
1491 - 1503
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