Uncovering the hidden costs of offshoring: The interplay of complexity, organizational design, and experience
Abstract
This study investigates estimation errors due to hidden costs—the costs of implementation that are neglected in strategic decision-making processes—in the context of services offshoring. Based on data from the Offshoring Research Network, we find that decision makers are more likely to make cost-estimation errors given increasing configuration and task complexity in captive offshoring and offshore outsourcing, respectively. Moreover, we show...
Paper Details
Title
Uncovering the hidden costs of offshoring: The interplay of complexity, organizational design, and experience
DOI
Published Date
May 1, 2013
Journal
Volume
34
Issue
5
Pages
533 - 552
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Notes
History