Information systems outsourcing relationship factors
Abstract
Outsourcing is now a commonly accepted means of meeting organizational IS needs. One facet of recent outsourcing research has begun to concentrate on the relationship between customers and their service providers. However, this line of research is hampered by a lack of consistent conceptual focus, and a corresponding inconsistent treatment of constructs associated with the relationship. This paper uses Relational Exchange Theory as a conceptual...
Paper Details
Title
Information systems outsourcing relationship factors
Published Date
Oct 7, 2005
Journal
Volume
36
Issue
4
Pages
47 - 67
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