Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Abstract
Although electronic commerce (EC) has created new opportunities for businesses as well as consumers, questions about consumer attitudes toward Business-to-Consumer (B2C) e-commerce vis-à-vis the conventional shopping channels continue to persist. This paper reports results of a study that measured consumer satisfaction with the EC channel through constructs prescribed by three established frameworks, namely the Technology Acceptance Model (TAM),...
Paper Details
Title
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Published Date
Sep 1, 2002
Journal
Volume
13
Issue
3
Pages
316 - 333
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