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Developing Information Processing Capability for Operational Agility: Implications from a Chinese Manufacturer

Published on Jul 1, 2014in European Journal of Information Systems2.60
· DOI :10.1057/ejis.2014.4
Pei-Ying Huang2
Estimated H-index: 2
(NUS: National University of Singapore),
Shan Ling Pan35
Estimated H-index: 35
(UNSW: University of New South Wales),
Tao Hua Ouyang5
Estimated H-index: 5
(Beihang University)
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Abstract
The operational agility literature suffers from a lack of clarity in terms of the process or underlying mechanisms through which operational agility is achieved. Drawing on the information processing view of the firm, this study attempts to address this gap by examining the process of operational agility development. A process model of developing information processing capability for operational agility is proposed. As the model suggests, operational agility is achieved through a two-step process – the construction of IT-enabled information processing network and the implementation of organizational control – to enhance the right information processing capability. We further identify three types of information processing capability – information sensitivity, information synergy and information fluidity – that enable operational agility. Furthermore, a five-step practical guide for developing information processing capability for operational agility is provided for practitioners. This is achieved by conducting a case study of Haier, one of the largest household appliance manufacturers in China. This paper concludes with a discussion of the potential contributions and directions for future research.
  • References (77)
  • Citations (17)
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References77
Newest
Published on Mar 1, 2013in Management Information Systems Quarterly4.37
Eric T. G. Wang28
Estimated H-index: 28
(NCU: National Central University),
Jeffrey C. F. Tai3
Estimated H-index: 3
(NCYU: National Chiayi University),
Varun Grover66
Estimated H-index: 66
(Clemson University)
Information Systems research has studied how buyers and suppliers can benefit from improved information visibility in supply chains characterized by uncertainty. However, the relation-specific information processing solutions that provide visibility can only be exploited if the two firms engage in sufficient coordination efforts. This work takes a nuanced look at how dyadic benefits are derived in the supply chain. Drawing on the information processing view, resource-based view, and transaction ...
Published on Dec 1, 2012in Information Systems Research2.46
Eric T. K. Lim9
Estimated H-index: 9
(UG: University of Groningen),
Chee-Wee Tan14
Estimated H-index: 14
(UG: University of Groningen)
+ 2 AuthorsBo Xiao8
Estimated H-index: 8
(Hong Kong Baptist University)
E-governments have become an increasingly integral part of the virtual economic landscape. However, e-government systems have been plagued by an unsatisfactory, or even a decreasing, level of trust among citizen users. The political exclusivity and longstanding bureaucracy of governmental institutions have amplified the level of difficulty in gaining citizens' acceptance of e-government systems. Through the synthesis of trust-building processes with trust relational forms, we construct a multidi...
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore),
Gary S. C. Pan2
Estimated H-index: 2
(Singapore Management University),
Dorothy E. Leidner34
Estimated H-index: 34
In the past two decades, organizational scholars have focused significant attention on how organizations manage crises. While most of these studies concentrate on crisis prevention, there is a growing emphasis on crisis response. Because information that is critical to crisis response may become outdated as crisis conditions change, crisis response research recognizes that the management of information flows and networks is critical to crisis response. Yet despite its importance, little is known...
Published on Dec 1, 2011in Management Information Systems Quarterly4.37
Ying Lu1
Estimated H-index: 1
(Pfeiffer University),
K. Ramamurthy1
Estimated H-index: 1
(UWM: University of Wisconsin–Milwaukee)
Information technology is generally considered an enabler of a firm's agility. A typical premise is that greater IT investment enables a firm to be more agile. However, it is not uncommon that IT can also hinder and sometimes even impede organizational agility. We propose and theorize this frequently observed but understudied IT-agility contradiction by which IT may enable or impede agility. We develop the premise that organizations need to develop superior firm-wide IT capability to successfull...
Published on Nov 1, 2011in Information and Organization2.27
Shan Ling Pan35
Estimated H-index: 35
(NUS: National University of Singapore),
Barney Tan8
Estimated H-index: 8
(USYD: University of Sydney)
Despite an abundance of prescriptions and examples for the conduct of case research in the literature, the fact that most prescriptions tend to (1) articulate general principles/guidelines that are difficult to translate into specific, actionable steps, (2) hold only under idealized conditions and may be unworkable in the field, and (3) emphasize the need to be flexible without explaining how flexibility can be achieved, is creating a steep learning curve. To address these gaps, a structured-pra...
Published on Mar 1, 2011in Management Information Systems Quarterly4.37
Sunil Mithas29
Estimated H-index: 29
(UMD: University of Maryland, College Park),
Narayan Ramasubbu15
Estimated H-index: 15
(Singapore Management University),
Vallabh Sambamurthy40
Estimated H-index: 40
(MSU: Michigan State University)
How do information technology capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and performance management capability). We argue that these three capabilities mediate the relationship between information management capability and firm performance. We use a rare archival data set from a conglomerate ...
Published on Mar 1, 2010in Organization Science3.26
Laurie J. Kirsch17
Estimated H-index: 17
(University of Pittsburgh),
Dong-Gil Ko9
Estimated H-index: 9
(UC: University of Cincinnati),
Mark H. Haney3
Estimated H-index: 3
(University of Pittsburgh)
Organizations are increasingly relying on team-based structures as work becomes more complex, nonroutine, and knowledge intensive. Teams comprised of individuals with diverse skills and expertise may be well suited to perform such work. However, as teams become more prevalent, organizations may struggle with ways to exercise control. Formal controls, with their focus on prespecified rules, performance targets, and hierarchical relationships, may be less effective in a teamwork environment than c...
Published on Mar 1, 2010in Management Information Systems Quarterly4.37
Deepa Mani9
Estimated H-index: 9
(Indian School of Business),
Anitesh Barua28
Estimated H-index: 28
(University of Texas at Austin),
Andrew B. Whinston71
Estimated H-index: 71
(University of Texas at Austin)
Organizations today outsource diverse business processes to achieve a wide variety of business objectives ranging from reduction of costs to innovation and business transformation. We build on the information processing view of the firm to theorize that performance heterogeneity across business process outsourcing (BPO) exchanges is a function of the design of information capabilities (IC) that fit the unique information requirements (IR) of the exchange. Further, we compare performance effects ...
Published on Sep 1, 2008
Jun Wu1
Estimated H-index: 1
(Beijing University of Posts and Telecommunications),
Ruixue Li1
Estimated H-index: 1
(Beijing University of Posts and Telecommunications)
To conceptualize the indirect causal impact of IT capability on organizational performance, this paper first posits that managerial IT capabilities and technical IT capabilities are the dimensions of IT capability construct. Then, using structural equation modeling with data collected from IT and business executives in 250 firms, we empirically validate the conceptual relationship model between IT capability and organizational performance. The results reveal that business process agility is a me...
Cited By17
Newest
Amir Ashrafi2
Estimated H-index: 2
(Allameh Tabataba'i University),
Ahad Zare Ravasan1
Estimated H-index: 1
(Masaryk University)
+ 1 AuthorsSamira Afshari2
Estimated H-index: 2
(Allameh Tabataba'i University)
Abstract Many companies invest considerable resources in developing Business Analytics (BA) capabilities to improve their performance. BA can affect performance in many different ways. This paper analyses how BA capabilities affect firms’ agility through information quality and innovative capability. Furthermore, it studies the moderating role of environmental turbulence, both technological and in the market. The proposed model was tested using statistical data from 154 firms with two respondent...
Published on Dec 1, 2018in Journal of Strategic Information Systems4.00
Paul P. Tallon18
Estimated H-index: 18
(UB: University of Baltimore),
Magno Queiroz5
Estimated H-index: 5
(USU: Utah State University)
+ 1 AuthorsRajeev Sharma7
Estimated H-index: 7
(University of Waikato)
Abstract Organizations are increasingly turning to information technology (IT) to help them respond to unanticipated environmental threats and opportunities. In this paper, we introduce a systematic review of the literature on IT-enabled agility, helping to establish the boundary between what we know and what we don’t know. We base our review on a wide body of literature drawn from the AIS Basket of Eight IT journals, a cross-section of non-Basket journals, IT practitioner outlets, and premier i...
Published on May 1, 2019in Information Systems Journal3.29
Felix Ter Chian Tan8
Estimated H-index: 8
(UNSW: University of New South Wales),
Shan Ling Pan35
Estimated H-index: 35
(UNSW: University of New South Wales),
Meiyun Zuo4
Estimated H-index: 4
(RUC: Renmin University of China)
Published on Jan 1, 2018in Information & Management4.12
José Manuel Benítez29
Estimated H-index: 29
(UGR: University of Granada),
Yang Chen14
Estimated H-index: 14
(SWUFE: Southwestern University of Finance and Economics)
+ 1 AuthorsAseel Ajamieh2
Estimated H-index: 2
(UGR: University of Granada)
Abstract This study examines the evolution of the impact of e-business technology on operational competence and profitability using a panel dataset of 154 Spanish firms. We find that (1) e-business technology has a positive effect on operational competence that decreases over time and (2) the firm’s proficiency in exploiting a portfolio of operational capabilities has a positive impact on profitability that becomes more substantial over time. The findings provide some insights on how the initial...
Published on Dec 1, 2017in Cluster Computing1.85
He Li (Beihang University), Tao Hua Ouyang (Beihang University)
As business environments become more volatile and digitized due to the development of digital technology, IT plays an important role in company. Researchers pay more and more attention to the development of dynamic capabilities that enable company respond more effectively. However, the mechanism of how firms foster capabilities to construct commercial ecosystem is still to explore. Using boundary spanning as a theoretical lens, the case study inductively derived a process framework that identifi...
Published on May 1, 2017in Technological Forecasting and Social Change3.81
Pervaiz Akhtar7
Estimated H-index: 7
(University of Hull),
Zaheer Khan11
Estimated H-index: 11
(UKC: University of Kent)
+ 1 AuthorsUchitha Jayawickrama4
Estimated H-index: 4
(Staffordshire University)
Whilst there are promising links between the Internet of Things (IoTs), dynamic data and information processing capabilities (DDIPCs), and operational agility, scholars have not conducted enough empirical studies that offer convincing evidence for the use of the IoTs and relevant linkages. This study therefore examines the links between such constructs and provides managerial implications for contemporary data and information driven managers who adopt evidence-based decision making for better op...
Meehee Cho8
Estimated H-index: 8
(FSU: Florida State University),
Mark A. Bonn19
Estimated H-index: 19
(FSU: Florida State University),
Sora Kang5
Estimated H-index: 5
(Hoseo University)
Abstract To better understand reasons associated with high restaurant failure rates, the concept of congruence was employed to investigate the relationship between perceived uncertainty and information sharing with suppliers upon the performance of startup and established restaurant segments. A non-liner approach representing polynomial regression with a response surface analysis was employed for hypothesis testing. Congruence between perceived uncertainty and information sharing with suppliers ...
Published on Jul 2, 2016in Journal of Management Information Systems3.01
Jaime Gómez Villascuerna11
Estimated H-index: 11
,
Idana Salazar3
Estimated H-index: 3
,
Pilar Vargas4
Estimated H-index: 4
AbstractWe analyze the alignment between information processing needs and capacities. First, we explore the relationship between firms’ vertical and horizontal boundaries and information technology (IT) capabilities. The literature postulates that less internalization leads firms to invest more in information technology. However, we argue that the use of taper integration and diversification increases the demand for IT-based resources such as IT infrastructure and IT human resources. Second, we ...
Published on Apr 1, 2016
Mahmoud Abdelrahman1
Estimated H-index: 1
,
K. Nadia Papamichail6
Estimated H-index: 6
,
Trevor Wood-Harper1
Estimated H-index: 1
In the current fluid environment, the challenge for Multinational Corporations (MNCs) is how to accumulate knowledge that stems from various sources, facilitate the management of knowledge, and maximise value generated from all available assets. For this purpose, MNCs use Knowledge Management Systems (KMSs) to share, utilise, and integrate knowledge. This paper seeks to explore how knowledge sharing takes place through the use of KMSs in MNCs. Based on 42 semi-structured interviews, main themes ...
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