Improving globally distributed software development and support processes – A workflow view

Volume: 25, Issue: 12, Pages: 1305 - 1324
Published: Dec 1, 2013
Abstract
We propose a new approach and related indicators for globally distributed software support and development based on a 3-year process improvement project in a globally distributed engineering company. The company develops, delivers and supports a complex software system with tailored hardware components and unique end-customer installations. By applying the domain knowledge from operations management on lead time reduction and its multiple...
Paper Details
Title
Improving globally distributed software development and support processes – A workflow view
Published Date
Dec 1, 2013
Volume
25
Issue
12
Pages
1305 - 1324
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