The link between organizational learning culture and customer satisfaction
Abstract
Purpose The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter‐relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual‐level variable (educational level) to see if it exerts possible moderating effects on the aforementioned relationships....
Paper Details
Title
The link between organizational learning culture and customer satisfaction
Published Date
Jan 4, 2013
Journal
Volume
20
Issue
1
Pages
48 - 64
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