Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems

Field research and laboratory experiments suggest that, under certain circumstances, people using group support systems (GSS) can be significantly more productive than people who do not use them. Yet, despite their demonstrated potential, GSS have been slow to diffuse across organizations. Drawing on the Technology Transition Model, the paper argues that the high conceptual load of GSS (i.e., understanding of the intended effect of GSS...