Six Sigma in healthcare delivery

Volume: 26, Issue: 7, Pages: 601 - 626
Published: Aug 23, 2013
Abstract
Purpose – The purpose of this paper is to conduct a comprehensive review and assessment of the extant Six Sigma healthcare literature, focusing on: application, process changes initiated and outcomes, including improvements in process metrics, cost and revenue. Design/methodology/approach – Data were obtained from an extensive literature search. Healthcare Six Sigma applications were categorized by functional area and department, key process...
Paper Details
Title
Six Sigma in healthcare delivery
Published Date
Aug 23, 2013
Volume
26
Issue
7
Pages
601 - 626
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