The industrial service function as a holistic management concept

Published: Jan 1, 2009
Abstract
The growing importance of industrial services to industrial firms makes it important to increase the understanding on how to manage the service business. In this paper, the industrial service function concept and its components are introduced. Furthermore, we discuss why and how the industrial service function can be a useful concept for addressing challenges of managing services in industrial firms. The service function does not only include...
Paper Details
Title
The industrial service function as a holistic management concept
Published Date
Jan 1, 2009
Journal
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