THE EMERGENCE OF SOCIAL MEDIA AS BOUNDARY OBJECTS IN CRISIS RESPONSE: A COLLECTIVE ACTION PERSPECTIVE

During a series of recent natural catastrophes, social media has played an increasingly prominent and varied role in crisis response, ranging from facilitating the recruitment of volunteers during an earthquake to supporting spiritual recovery after a hurricane. In this paper, we propose that social media, beyond the conventional role of information support, can also function as boundary objects, which are crucial in spanning the boundaries...