Techniques for evaluating training programs

: Various evaluation techniques are discussed in the context of evaluation steps: 1) reaction; 2) learning; 3) behavior; and 4) results. Reactions are best measured by using forms that are easy to tabulate, are anonymous, encourage comments and are based on what you want to find out. Reaction by participants can be used during the program to improve subsequent sessions and can be supplemented by a program coordinator evaluation. Learning...