Special Section: Realizing Value from Information Technology Investment

Robert J. Kauffman is NEC Faculty Fellow and Associate Professor of IS at the Stern School of Business, New York University (on leave at the Simon Graduate School of Business Administration, University of Rochester in 1993), where he specializes in information technology in the financial services sector. Prior to completing a Ph.D. at the Graduate School of Industrial Administration, Carnegie Mellon University, he received an MA. at Cornell...