Service Industries Journal
Papers 2126
1 page of 213 pages (2,126 results)
#1Babak Taheri (Heriot-Watt University)H-Index: 14
#2Martin Joseph Gannon (Edinburgh Napier University)H-Index: 8
Last. Muhammet Kesgin (RIT: Rochester Institute of Technology)H-Index: 3
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ABSTRACTThe success of cultural destinations often centres on whether consumers trust the provenance and integrity of the heritage assets, activities, and services therein. However, few studies exa...
3 CitationsSource
#2Kevin K. ByonH-Index: 9
Last. Woo-yeul Baek (KGU: Kyonggi University)H-Index: 3
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ABSTRACTPrevious scholars have examined value co-creation and co-destruction processes that take place between customers and service organizations or employees. Despite most service consumption sit...
3 CitationsSource
#1Gabriel C. W. GimH-Index: 1
#2T. Ramayah (Universiti Sains Malaysia)H-Index: 3
Last. Thurasamy Ramayah (Universiti Sains Malaysia)H-Index: 37
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ABSTRACTThe purpose of this study was to investigate the effects of the four dimensions of organisational justice and competitive psychological climate on work interference with personal life (WIPL...
2 CitationsSource
#1Evans Asante Boadi (University of Electronic Science and Technology of China)H-Index: 3
#2Zheng He (University of Electronic Science and Technology of China)H-Index: 3
Last. Eric Kofi BoadiH-Index: 1
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ABSTRACTBased on the Means-End Chain Theory, this paper tested the relationship between Employee perception of CSR and its effects on firms’ internal outcomes (Employee Performance and Employee Corporate Identification) with Employee perceived Quality of Work Life (QWL) and Employee Work Motivation patterns (Intrinsic and Extrinsic) as intermediating variables in the relationship. The paper then uses structural equation model to analyse data on 235 employees from the best rural banks registered ...
3 CitationsSource
#1Min Zhang (College of Management and Economics)H-Index: 11
#2Fang Qin (College of Management and Economics)H-Index: 1
Last. Cheng Luo (College of Management and Economics)H-Index: 1
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ABSTRACTE-retailers are embracing new digital marketing strategies to provide more authentic information to their customers. This research examines the impact of live video streaming (LVS), defined...
3 CitationsSource
#1Fotis Kitsios (UoM: University of Macedonia)H-Index: 8
#2Maria Kamariotou (UoM: University of Macedonia)H-Index: 6
ABSTRACTThis paper presents the state of the art in new service development (NSD) by analyzing 178 papers that have been categorized by discipline and method, implementing a structured methodologic...
6 CitationsSource
#1Neve Isaeva (University of Birmingham)H-Index: 1
#2Kira Gruenewald (Coventry University)
Last. Mark N. K. Saunders (University of Birmingham)H-Index: 27
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Research has revealed service industries’ benefits from customer trust including positive effects on commitment, loyalty, sales effectiveness, and collaborative, cooperative, and successful exchang...
#1E. Van Tonder (NWU: North-West University)H-Index: 2
#2L. De Beer (NWU: North-West University)H-Index: 3
Last. T. Kuyper (IBS: International Business School, Germany)H-Index: 1
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ABSTRACTCustomers informally sharing knowledge with other potential users about self-services may contribute to greater service adoption. However, amid the multitude of contributing factors previou...
2 CitationsSource
#1Chih-Hsing Liu (MCU: Ming Chuan University)H-Index: 13
#2Angela Ya-ping Chang (Dhurakij Pundit University)H-Index: 1
Last. Yung-Chuan Huang (MCU: Ming Chuan University)H-Index: 2
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ABSTRACTCo-competition and business strategy determine tourism organizations’ survival and growth. The current study highlights the following recent findings for the travel agency industry: (a) a co-competition strategy may enhance new service development (NSD) through organizational learning and business strategy; (b) entrepreneurial intention provides the impetus for organizational learning and business strategy improvement; and (c) entrepreneurial intention also strengthens the relationship b...
1 CitationsSource
Top fields of study
Service quality
Public relations
Tertiary sector of the economy