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Journal of Hospitality Marketing & Management
Papers
518
Papers 518
1 page of 52 pages (518 results)
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#1Taewoo Kim (CSUSB: California State University, San Bernardino)
#2Hyunsuk Choi (Black Hills State University)
Last.Myong Jae Lee (CPP: California State Polytechnic University, Pomona)H-Index: 15
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ABSTRACTThis study examines the impact of advertising to determine whether advertising expenditure after economic shocks is associated with hospitality firm performance. Using the ordinary least sq...
#1Yu-Chih Huang (NCNU: National Chi Nan University)
#2Lan Lan Chang (Asia University (Japan))
Last.Joseph S. Chen (IU: Indiana University Bloomington)H-Index: 26
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ABSTRACTGiven the accelerating adoption of apps and mobile technology in the hospitality and tourism industry, it is critical to understand customer experience of mobile apps as emerging marketing ...
#1Serhat Adem Sop (Mehmet Akif Ersoy University)H-Index: 1
#2Nazmi Kozak (Anadolu University)H-Index: 8
ABSTRACTIn this study, 732 Turkish tourists from 25 five-star hotels serving in Bodrum (Turkey) were surveyed via questionnaires to investigate the effects of brand personality (BP), self-congruity...
#1Huseyin Arasli (EMU: Eastern Mediterranean University)H-Index: 15
#2Cihan Alphun (EMU: Eastern Mediterranean University)
Last.Hasan Evrim Arici (EMU: Eastern Mediterranean University)H-Index: 1
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ABSTRACTThis paper examines the influence of perceived environmental uncertainty (PEU) on hotel performance (HP) by examining the mediating role of balanced scorecard (BSC) adoption. It also examin...
#1Heesup Han (Sejong University)H-Index: 43
#2Jongsik YuH-Index: 3
Last.Wansoo Kim (Dong-a University)H-Index: 15
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ABSTRACTConsidering the significance of the term “green” in the hotel industry, relatively little is known about hotels’ performances of conservation management and its impact on guest eco-friendly...
#1Chang Huh (Niagara University)H-Index: 4
#2Myong Jae Lee (CPP: California State Polytechnic University, Pomona)H-Index: 15
Last.Soojin Lee (MU: University of Missouri)
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ABSTRACTA spa is one amenity that enhances the overall experience of hotel guests, which in turn, generates significant revenue for luxury hotels and resorts in the U.S. Little research has examine...
#1Mark Weiyii Teoh (Griffith University)H-Index: 1
#2Ying Wang (Griffith University)H-Index: 17
Last.Anna Kwek (Griffith University)H-Index: 9
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Hospitality environments, particularly casino VIP rooms, are often overlooked as “high stress” work environments. Faced with challenging work situations, frontline employees experience tremendous emotional demands during interpersonal interactions. As this leads to emotional exhaustion, frontline employees must find ways of managing emotional labor through coping strategies to reduce its negative impacts. This research explores strategies that VIP room’s frontline employees use in coping with em...
ABSTRACTThis study investigates the attributes that foreign visitors attach importance when choosing a restaurant and their perceptions of the performance of restaurants in the Cappadocia Region in...
#1Jin Ai (SWUFE: Southwestern University of Finance and Economics)
#2Oscar Hengxuan Chi (WSU: Washington State University)H-Index: 1
Last.Zhe Ouyang (WSU: Washington State University)H-Index: 3
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ABSTRACTThis study examines the impacts of online review features on hotel Online Room Sales for various types of hotel segments utilizing a dataset that includes 227,378 post-purchase customer rev...
#1Catherine Prentice (Griffith University)H-Index: 13
#2Paramaporn Thaichon (Griffith University)H-Index: 8
ABSTRACTEmployee burnout has been commonly acknowledged to influence job performance. Drawing on the conservation of resources and expectancy of motivation theories, the current study reinterprets ...
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