Halil Demirer
Mustafa Kemal University
Publications 12
#1Bekir Bora Dedeoğlu (Nevşehir University)H-Index: 8
#2Halil Demirer (Mustafa Kemal University)H-Index: 5
Purpose – Studies in the service quality evaluation literature have generally attempted to determine the service quality perception level of customers by mainly focusing on customers’ quality evaluations. However, the nature and characteristics of differences in service quality perceptions among customers, managers and employees are not sufficiently researched. In this study, the differences in service quality perceptions among the aforementioned stakeholders are examined. Design/methodology/app...
32 CitationsSource
#1Ruth Alas (Estonian Business School)H-Index: 17
#2Maaja Vadi (UT: University of Tartu)H-Index: 15
Last.Necdet Bilgin (Mustafa Kemal University)H-Index: 4
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Understanding employee readiness for organisational change is important since readiness is an attitude that must be considered as a predictor of actual employee behaviours and as indicator of the future success of an organisation. The aim of this paper is to study the connections between the factors of readiness to change - attitudes towards changes and organisational learning in the Turkish hotels. Empirical study indicated that scales of personal satisfaction and knowledge about change predict...
5 CitationsSource
In this study, the relationships among perceived organizational support (POS), affective commitment and job satisfaction of hotel employees are reseached. Data analyzed were gathered from 271 employees of 7 hotel organizations. In the conclusion of analyses there found significant and positive relationship among variables.
19 CitationsSource
#1Nuriye GüreşH-Index: 3
#2Halil DemirerH-Index: 5
Last.Seda ArslanH-Index: 3
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This research primarily aimed to illustrate the national differences of passengers regarding their perceptions ofTurkish airport safety. Secondly, airport safety perceptions by some other consumer characteristics such asdemographics, flight characteristics, fairness perception and satisfaction from airport services were tried to berevealed.The research had a between-groups comparison design of data obtained in a one time measurement of the field.The predictions were tested in a sample of 911 Tur...
7 CitationsSource
#1Nuriye Güreş (Mustafa Kemal University)H-Index: 3
#2Halil Demirer (Mustafa Kemal University)H-Index: 5
Last.Mehmet Kara (Mustafa Kemal University)H-Index: 1
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The purpose of this study is to find the relationship between personal and flight characteristics of European passengers satisfaction and fairness perceptions about Turkish airports. The hypotheses were tested on a sample of 559 European passengers in Turkish Airports. Respondents voluntarily participated to the survey. Self reported questionnaire forms were filled in by the passengers waiting in the international area of the airports in a face to face interview manner. To analyze the collected ...
1 CitationsSource
#1Halil DemirerH-Index: 5
#2Nuriye GüreşH-Index: 3
Last.Volkan AkgülH-Index: 1
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Abstract Lately, organizational commitment and job satisfaction have been important topics in the work environment and extensively researched by researchers. Thus, in this study, t he predictors of organizational commitment and job satisfaction were investigated in a sample of 459 sales persons randomly chosen from the travel agencies. We proposed that the variables as individual and organizational would operate as the antecedents of the sales person's organizational commitment and job satisfact...
2 Citations
#1Ronald J. Burke (York University)H-Index: 64
#2Mustafa Koyuncu (Nevşehir University)H-Index: 16
Last.Halil Demirer (Mustafa Kemal University)H-Index: 5
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Purpose – Based on US college student and adult samples, Kasser and Sheldon suggested that time affluence (TA) may be a more significant predictor of subjective well‐being than material affluence (MA). This paper aims to replicate and extend their findings to an employed sample from another country and culture.Design/methodology/approach – Data were collected from 877 men and women managers and professionals working in the manufacturing sector in Turkey using anonymously completed questionnaires...
8 CitationsSource
#1Necdet BilginH-Index: 4
#2Halil DemirerH-Index: 5
Gunumuz isletme orgutlerinde, orgut uyelerinin teknolojik degisimlere karsi tutumlari hizli teknolojik degisim nedeniyle, artan bir oneme sahiptir. Rekabet ortami sorunlari ve teknolojiyi takip etme zorunlulugu, tarimsal kooperatifler icin de yasamsal onemdedir. Bu cercevede, tarim kooperatifleri ortaklarinin teknolojik degisimlere karsi tutumlarinin ne yonde oldugu, bu orgutlerin piyasada degisimleri algilayabilmeleri ve rekabetci bir yapi kazanmalari acisindan zorunluluk olmaktadir. Cunku yeni...
#1Mustafa Koyuncu (Nevşehir University)H-Index: 16
#2Lisa Fiksenbaum (York University)H-Index: 21
Last.Halil Demirer (Mustafa Kemal University)H-Index: 5
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ABSTRACT The hospitality and tourism industry is a significant contributor to the economies of many countries. As a result, countries need an educated, skilled and committed workforce to be successful. To fill this need, colleges and university have developed programs of study to improve the quality of human resources working in this industry. This study considers predictors of comment to a career in hospitality and tourism among 640 male and 375 female university tourism students in Turkey. Thr...
13 CitationsSource