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Sudjatno Sudjatno
University of Brawijaya
13Publications
1H-index
1Citations
Publications 14
Newest
#1Teresia Purnomo Salim (UB: University of Brawijaya)
#2Mintarti Rahayu (UB: University of Brawijaya)H-Index: 3
Last.Sudjatno Sudjatno (UB: University of Brawijaya)H-Index: 1
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The purpose of the study was to test and explain the effect of service quality on customer satisfaction and word of mouth customers, as well as the effect of service quality on customer word of mouth mediated by customer satisfaction tutoring in Malang. The study population was students at the three biggest tutorings in Malang City who would take part in preparation for college admission selection in 2016. The research sample was 69 people who were determined by purposive sampling. Data analysis...
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This research aims to examine and analyze the effect of the work environment and organizational culture on the operational field employee performance of PT Bank Pembangunan Daerah Provinsi Jawa Timur Tbk Cabang Sidoarjo with mediated work motivation. The population in this research was 134 employees. Data analysis in this research is the SEM using sofware PLS. The results of this research show that influential work environment significantly on the employee performance, organizational culture aff...
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#1Arie Pratama Putra (UB: University of Brawijaya)H-Index: 1
#2Armanu Armanu (UB: University of Brawijaya)H-Index: 1
Last.Sudjatno Sudjatno (UB: University of Brawijaya)H-Index: 1
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This study aims to empirically examine the influence of corporate social responsibility (CSR) on brand loyalty with the brand personality and the corporate reputation as the mediators. This study used Partial Least Square (PLS) to analyze the data. The data was obtained from a survey by using the questionnaire with consumers of retail stores in Malang as its population. The samples were 150 visitors obtained by using non-probability sampling with purposive sampling technique. The findings of thi...
1 CitationsSource
#2Sudjatno SudjatnoH-Index: 1
Last.Sunaryo SunaryoH-Index: 1
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The objective of this study is to examine the direct effect of Syariah brand preference and image on deposit decision, and the indirect effect of its relationship through customer value. About 200 respondents from 4 Syariah state-owned banks in Malang taken as the sample in this study. By using PLS (Partial Least Square) method with Smart PLS 2.0 software, data collected was analyzed to find out the relationship and path coefficients among the variables. Regarding all of the hypotheses that prop...
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This research has aim to determine the effect of entrepreneur orientation on performance of existing businesses in SMEs Batik Pacitan District and the government role as mediating variable. Questionnaire was used to collect data and this research called explanatory quantitative research. The sample is the amount of 40 respondents in the Pacitan that is work in the Batik SMEs. To analyse the data used Warp PLS. This research gives correlation evidence between entrepreneur orientation and business...
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This research aims to empirically test and explain the effect of service quality and relationship marketing towards customer loyalty through the fairness (profit share) and customer satisfaction at Sharia General Bank in Makassar, Indonesia. Data analysis method which use is SEM (Structural Equation Model) with the use of AMOS programme. This approach analysis is quantitative. Service quality affected significantly upon fairness in profit share system and customer satisfaction while relationship...
Purpose of this study was to analyze the influence of managerial capabilities to the company's competitiveness through strategic planning, investment, innovation and the company's performance in the manufacturing industry in the mid-scale class B Gerbang Kertosusila Territory, East Java. The research sample number of 125 companies manufacturing industry in the middle of class B scale Gerbang Kertosusila Territory, East Java. Sampling by using purposive sampling (manufacturing industry group B) w...
#1Achmad SudiroH-Index: 3
#2Sudjatno SudjatnoH-Index: 1
This study will explore organizational learning as the key concept to win the business competition. Thus, business competition trend has been decided in how the firm maintained their employees’ engagement, their attitudes, and their satisfaction. Those three kinds of indicators are needed as key solutions to achieve high organizational performance, and that key is organizational learning. Moreover, they have been correlated to each other within organizational learning, employees’ engagement, sat...
This research has discussed switching behavior problem mediated by customer satisfaction. The aims of this research are to understand customer satisfaction dimension which are consist of service quality, financial considerations, and convenience in its influence towards switching behavior, by using survey of 200 inactive customer to verify research hypothesis. Data analysis using Partial Least Square (PLS) analysis methods toward customer of PT. Bank Central Asia, Tbk branch Malang. This result ...
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#1Armanu Armanu (UB: University of Brawijaya)H-Index: 1
#2Sudjatno Sudjatno (UB: University of Brawijaya)H-Index: 1
This study aimed to determine the effect of direct and indirect compensation to motivation and loyalty of the employee. Direct compensation based on indicators of salaries, incentives, and payment delays and indirect compensation is based on indicators of Time-Off Benefits, protection against danger, program benefits, and legal services then the motivation as a mediating variable. The Population in this study were 46 employees of the representative office of Bank Indonesia Kediri. This study use...
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