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Veronica Currie
Quality policyHealth carePatient satisfactionSkill mixHealth care quality
1Publications
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Aims. This paper reports a literature review exploring the relationship between quality of care and selected organizational variables through a consideration of what is meant by perceptions of quality, whose perceptions are accorded prominence, and whether changes in staffing, skill mix and autonomy affect perceptions of quality. Background. Three basic ideas underpin this literature review: the growing focus on quality improvement in health care, concerns about the quality of care, and the move...
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