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Rofiaty Rofiaty
University of Brawijaya
13Publications
Publications 13
Newest
The influence of entrepreneurial orientation and knowledge management on innovation, the influence of knowledge management on the implementation of strategies and the influence of entrepreneurial orientation, knowledge management, innovation, implementation of strategies to organizational performance, where the organization referred to is an Islamic boarding school.,This research applied quantitative causal design and was an explanatory research. It was conducted at an Islamic boarding school in...
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#1Fitriyani Fitriyani (UB: University of Brawijaya)
#2Rofiaty Rofiaty (UB: University of Brawijaya)
Last.Christin Susilowati (UB: University of Brawijaya)
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This study aims to see the strategies of Asmorobangun art studio in preserving the existence of Wayang Topeng Malangan. This study uses the descriptive qualitative method with phenomenology approach. Phenomenology shows a philosophical approach to understand human experience based on the idea that human experience can not be separated from their subjectivity itself and it is determined by the context in which human lives (Zigmund and Babin, 2007: p.136). The finding shows that in terms of mainta...
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#1Didik Nurcahyanto (UB: University of Brawijaya)
#2Rofiaty Rofiaty (UB: University of Brawijaya)
Last.Mintarti Rahayu (UB: University of Brawijaya)H-Index: 3
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This study examines the effect of paternalistic leadership on Gen-Y employees’ turnover intentions, mediated by motivation and satisfaction. The research used 186 samples of Gen-Y employees from BCA Regional Office, Malang as respondents. Research data were obtained through questionnaires and analyzed through SmartPLS. The results indicate that paternalistic leadership affects Gen-Yemployees’ turnover intentions through satisfaction.Mediation effect of motivation is not found in the influence of...
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Generation Millenial or Gen Y is the labor force that will dominate in every company in the next few years in Indonesia, as well as in banking such as Bank Rakyat Indonesia and Inspection Office of BRI Malang in particular. The purpose of this research is to know the influence of situational leadership, organizational culture and training on employee performance and work motivation of millenial auditors at Inspection Office of BRI Malang. This study used a sample of 63 millenial auditors with pa...
Increasing competition in the banking services business make the customer's demands growing. So that competent human resources are needed to keep customers loyal. This study aims to analyze and explain the role of trust and customer satisfaction as a mediator of the influence of human resource competence on customer loyalty. The research population is BCA Kanwil VII's commercial customers in Malang. Samples of 100 customers using probability sampling method. Data collection techniques with quest...
#1Nandha Narendra Muvano (UB: University of Brawijaya)
#2Achmad Helmy Djawahir (UB: University of Brawijaya)
Last.Rofiaty Rofiaty (UB: University of Brawijaya)
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The purpose of this research is to know and describe the process of the orientation component of entrepreneurship (Passion, Risk Taking, proactive, innovative) in improving business performance by Siti Hajnia as Owner of Saboten Shokudo as an individual culinary business owner in Malang. The research method used in this research is qualitative research method of phenomenology. Data analysis technique used in this research is with interactive model. The results showed that the role of Orientation...
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The purpose of this study is to examine and explain the effect of customer complaints handling and the quality of bank services on customer loyalty to public sector banks owned by the government in Jakarta, Indonesia. These banks have been the subject of several complaints to the Indonesian Consumer Foundation and the Financial Services Authority.The variables in this study are the quality of bank service (6 indicators), the handling of customer complaints (4 indicators), the customer loyalty (3...
This research has discussed switching behavior problem mediated by customer satisfaction. The aims of this research are to understand customer satisfaction dimension which are consist of service quality, financial considerations, and convenience in its influence towards switching behavior, by using survey of 200 inactive customer to verify research hypothesis. Data analysis using Partial Least Square (PLS) analysis methods toward customer of PT. Bank Central Asia, Tbk branch Malang. This result ...
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There are many studies to examine the relationship of Leadership Style, Work Ethic, Satisfaction and Employee Performance. However, these research more emphasis on study of non-Muslims. In addition, there is no study has comprehensively discussed the Leadership Style, Work Ethic, Satisfaction and Employee Performance. Therefore, this study will examine theoretically the relationship between Leadership Style, Work Ethic, Satisfaction and Employee Performance comprehensively and within Islamic con...
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The improvement of competitiveness of small enterprises often finds an obstacle as the economics scale and the resources are smaller than the large business. SME has to be able to make a strategic step as a basic of the right decision making process so as being able to survive and have a high competitiveness. SME which now attempts to improve its performance has to pay attention several factors that can give contribution for its success, that is the factor of business environment used as a basic...
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