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Lisa M. Penney
University of South Florida Sarasota–Manatee
PsychologyPersonalityCounterproductive work behaviorApplied psychologySocial psychology
36Publications
12H-index
1,742Citations
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Publications 36
Newest
#1Holly M. Hutchins (UH: University of Houston)H-Index: 15
#2Lisa M. Penney (University of South Florida Sarasota–Manatee)H-Index: 12
Last. Lisa W. Sublett (UHCL: University of Houston–Clear Lake)H-Index: 1
view all 3 authors...
2 CitationsSource
#1Emily A Messa (UH: University of Houston)
#2Catherine L. Horn (UH: University of Houston)H-Index: 10
Last. Lisa M. Penney (University of South Florida Sarasota–Manatee)H-Index: 12
view all 5 authors...
A case study analyzed how supervisors at one university selected competencies, or trait-based skills, for non-faculty employees. This case study provides a valuable contribution by focusing on employees at one institution type–a large, public research university. While it has been documented that non-faculty employees provide important contributions to higher education, there is more to be discovered about this population of university employee, noted as more than 2 million U.S. employees in 201...
Source
#1Mindy K. Shoss (UCF: University of Central Florida)H-Index: 6
#2Emily M. Hunter (Baylor University)H-Index: 13
Last. Lisa M. Penney (University of South Florida Sarasota–Manatee)H-Index: 12
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ABSTRACTThe current study positions coping as a motivational framework to understand why Conscientiousness, Emotional Stability, and Agreeableness are related to the performance of organization- and person-directed counterproductive work behavior (CWB) when employees experience constraints at work. In particular, we hypothesized a moderated meditational model wherein individuals low in Agreeableness, Conscientiousness, and Emotional Stability engage in CWB because these traits contribute to a pr...
1 CitationsSource
#1Emily M. HunterH-Index: 13
#2Lisa M. PenneyH-Index: 12
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#1Emily M. HunterH-Index: 13
#2Lisa M. PenneyH-Index: 12
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#1Stacey R. KesslerH-Index: 9
#2Adam C. BandelliH-Index: 1
Last. Lisa M. PenneyH-Index: 12
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Source
#1Emily M. Hunter (Baylor University)H-Index: 13
#2Lisa M. Penney (UH: University of Houston)H-Index: 12
Although researchers have explored organizational and insider targets of counterproductive work behavior (CWB), no studies to date have examined customers as targets. The current study aimed to test a model of antecedents to CWB unique to service worker experiences, including customer stressors, emotional dissonance, and emotional exhaustion. We tested our model with 438 restaurant and bar employees. Results demonstrated that customer stressors were more strongly correlated with customer-directe...
12 CitationsSource
#1Lisa Walther Sublett (UH: University of Houston)
#2Lisa M. Penney (UH: University of Houston)H-Index: 12
Last. Dena Rhodes (UH: University of Houston)
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To better manage our work demands and family demands, we often erect mental or physical “boundaries” to help manage our experiences. However, preferences for preserving these boundaries differ across individuals (e.g., some individuals may prefer to segment work/family roles, while others may prefer to integrate these roles) and employees may not always have similar preferences/values as their supervisors. We investigated the process through which employee-supervisor value congruence regarding b...
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#1Emily M. HunterH-Index: 13
#2Mitchell J. NeubertH-Index: 20
Last. Evan WeinbergerH-Index: 1
view all 6 authors...
Source
#1Emily M. Hunter (Baylor University)H-Index: 13
#2Mitchell J. Neubert (Baylor University)H-Index: 20
Last. Evan Weinberger (UH: University of Houston)H-Index: 1
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Despite widespread adoption of servant leadership, we are only beginning to understand its true utility across multiple organizational levels. Our purpose was to test the relationship between personality, servant leadership, and critical follower and organizational outcomes. Using a social influence framework, we proposed that leader agreeableness and extraversion affect follower perceptions of servant leadership. In turn, servant leaders ignite a cycle of service by role-modeling servant behavi...
147 CitationsSource
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