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Carmen Otero-Neira
University of Vigo
13Publications
5H-index
111Citations
Publications 13
Newest
Abstract Purpose To frame the sustainable development in private hospitals, based on descriptive determinants of orientation and organization from the past to the present. Design/Methodology/approach Based on an inductive approach, judgmental sampling was used to target relevant health care organizations. Informants were assessed according to their knowledge of their organizations’ sustainability initiatives. Findings Report the main determinants of orientation and organization revealed in relat...
#1Rocío RodríguezH-Index: 2
#2Göran SvenssonH-Index: 34
Last.Carmen Otero-Neira (University of Vigo)H-Index: 5
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Purpose The purpose of this paper is to assess the future direction of sustainable development in the healthcare industry. This study aims to reveal general similarities and specific differences between private hospitals and enabler or hinders of sustainable development. Design/methodology/approach Based on an inductive approach, judgmental sampling was applied to select relevant healthcare organizations. Informants were identified according to their knowledge of their organizations’ sustainabil...
#1Belén Bande (University of Santiago de Compostela)H-Index: 6
#2Pilar Fernández-Ferrín (UPV/EHU: University of the Basque Country)H-Index: 5
Last.José M. Varela (University of Santiago de Compostela)H-Index: 15
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ABSTRACTPurpose: The objective of this study is to contribute to the sales management literature by analyzing whether self-monitoring dimensions (the ability to adjust the presentation of one’s self and the sensitivity to the expressive behaviors of others) play a moderating role in the use of impression management—supervisor liking—performance rating nomological network.Methodology/approach: Empirical analysis is based on dyadic data from 122 industrial salespeople and their sales managers in 9...
Purpose The purpose of this paper is to explore whether employee’s perceived organizational support and organizational identification (OID) have a mediating role in the relationship between supervisor’s servant leadership and employee’s organization member performance. Design/methodology/approach The sample used in this study consists of 181 salespeople and 83 sales managers. The model entails a cross-level mediation process that was tested using dyadic data and multilevel structural equation mo...
#1Carmen Otero-Neira (University of Vigo)H-Index: 5
#2Carmen Padín Fabeiro (University of Vigo)H-Index: 8
Last.Göran SvenssonH-Index: 34
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Purpose – This paper aims to assess negative emotions in Mexican, Puerto Rican and Spanish service settings in the hospital industry. The paper also attempts to validate previous findings in existing theory and previous studies across three national samples and describes the similarities and differences in negative emotions between Mexican, Puerto Rican and Spanish service settings. Design/methodology/approach – The current study comprised Mexicans, Puerto Ricans and Spaniards who experienced a ...
#1Belén BandeH-Index: 6
#2Pilar Fernández-Ferrín (UPV/EHU: University of the Basque Country)H-Index: 5
Last.Carmen Otero-Neira (University of Vigo)H-Index: 5
view all 4 authors...
Purpose – Although servant leadership (SL) improves the overall effectiveness of individuals and teams, it remains understudied. The aim of this paper is to provide insight into the mediating mechanisms through which perceived SL affects salespersons’ proactive and adaptive behaviors. Design/methodology/approach – Data were gathered from 145 industrial salespeople and their supervisors across a variety of businesses and sectors in Spain. Findings – SL enhances salespeople’s adaptivity and proact...
#2Göran Svensson (Oslo School of Management)H-Index: 34
Last.Nils M. Høgevold (Oslo School of Management)H-Index: 8
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Teleological actions are movements into the future that are believed to be move either towards a predictable/known or unpredictable/unknown state or condition. The authors distinguish between, define and apply three categories: (1) transformative—ad hoc and present-based actions; (2) formative—pre-determined and past-based actions; and (3) rationalist—goal-directed and future-based actions.
#1Carmen Padín Fabeiro (University of Vigo)H-Index: 8
#2Göran Svensson (Oslo School of Management)H-Index: 34
Last.Nils M. Høgevold (Oslo School of Management)H-Index: 8
view all 4 authors...
Purpose – The objective of this paper is to describe the teleological actions needed to assess and manage critical incidents that cause negative emotions in service encounters. Teleological actions are movements into the future that are believed to be move either towards a predictable/known or unpredictable/unknown state or condition. The authors distinguish between, define and apply three categories: transformative – ad hoc and present-based actions; formative – pre-determined and past-based ac...
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