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Dana Yagil
University of Haifa
Service providerPsychologyCustomer satisfactionPublic relationsSocial psychology
76Publications
24H-index
1,853Citations
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Publications 75
Newest
#1Moshe Y. Flugelman (Technion – Israel Institute of Technology)H-Index: 27
#2Ronen Jaffe (Technion – Israel Institute of Technology)H-Index: 11
Last. Dana Yagil (University of Haifa)H-Index: 24
view all 4 authors...
BACKGROUND: Continuity of care between the community and hospital is considered of prime importance for quality of care and patient satisfaction, and for trust in the medical system. In a unique model of continuity of care, cardiologists at our hospital serve as primary, community-based cardiologists one day a week. They refer patients from the community to our hospital for interventional procedures such as coronary angiography and angioplasty. We examined the hypotheses that patient anxiety dur...
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#1A. de Rijk (PHRI: Public Health Research Institute)H-Index: 21
#1A de Rijk (PHRI: Public Health Research Institute)H-Index: 1
Last. Angela G. E. M. de Boer (UvA: University of Amsterdam)H-Index: 31
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Purpose This study explored employer’s perspectives on (1) their experience of good practice related to workers diagnosed with cancer and their return to work (RTW), and (2) their perceived needs necessary to achieve good practice as reported by employers from nine separate countries.
3 CitationsSource
#1Dana Yagil (University of Haifa)H-Index: 24
#2Hana Dayan (University of Haifa)H-Index: 1
AIMS: To explore the conditions that contribute to justification of aggression against nurses. DESIGN: A 2 (aggressor distress as reflected in stressful behaviour: high vs. low) x 2 (target nurse's communication quality as reflected in provision of information and expression of caring: high vs. low) factorial design. Communication quality was operationalized as caring for half the respondents and information provision for the other half. METHODS: Data were collected online in 2018. Respondents (...
1 CitationsSource
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#1Dana Yagil (University of Haifa)H-Index: 24
#2Hadass Goldblatt (University of Haifa)H-Index: 18
Last. Miri Cohen (University of Haifa)H-Index: 26
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AbstractPurpose: The number of working-age people recovering from cancer is gradually on the rise; yet, cancer survivors have higher rates of unemployment compared to other employees. Cancer surviv...
1 CitationsSource
#1Dana Yagil (University of Haifa)H-Index: 24
#2Nofar Eshed-Lavi (University of Haifa)H-Index: 1
Last. Miri Cohen (University of Haifa)H-Index: 26
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Purpose Returning to work is highly beneficial for many cancer survivors. While research has documented the significance of healthcare professionals in the process of return to work (RTW), very little is known about those professionals’ views regarding their responsibility for RTW. The purpose of the present study was to identify factors that predict the extent to which healthcare professionals view involvement in the RTW of cancer survivors as part of their role. Methods In a cross-sectional de...
1 CitationsSource
#1Dana Yagil (University of Haifa)H-Index: 24
#2Hana Medler-LirazH-Index: 6
Two studies were conducted to test the impact of customer dissatisfaction and social status on service performance. Study 1 was a scenarios study showing that the negative impact of customer dissatisfaction on self-esteem was stronger for high-status customers compared to low-status customers. Study 2 was a field experiment involving 50 telephone service interactions with retail clothing store employees. Results show that the negative impact of dissatisfaction on civility was stronger for high-s...
2 CitationsSource
#1Mahesh Subramony (NIU: Northern Illinois University)H-Index: 10
#2David Solnet (UQ: University of Queensland)H-Index: 19
Last. Maria Golubovskaya (UQ: University of Queensland)H-Index: 4
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The purpose of this paper is to explore the changing nature of the relationship between service workers and their work arrangements. Building upon classical and contemporary management theories and examining current trends and disruptions in employment relationships, it proposes a dynamic and relational model applicable to the management of service work in future decades (notionally in the year 2050).,This paper introduces and develops the concept of worker–ecosystem relationship as a core const...
5 CitationsSource
#1Dana Yagil (University of Haifa)H-Index: 24
#2Nofar Eshed-Lavi (University of Haifa)H-Index: 1
Last. Miri Cohen (University of Haifa)H-Index: 26
view all 4 authors...
OBJECTIVE: Health care professionals play a significant role in cancer survivors' decisions regarding return to work (RTW). While there is ample research about cancer survivors' views on RTW, little is known about the views of the professionals who accompany them from diagnosis to recovery. The study explores professionals' perceptions of cancer survivors in the RTW context, as well as their views about their own role in the process. METHODS: In-depth interviews (N = 26) with professionals speci...
3 CitationsSource
#1Dana YagilH-Index: 1
2 CitationsSource
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