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Ching-Wen Fu
Chang Gung University
Service providerService level objectiveEconomicsMarketingConscientiousness
1Publications
1H-index
7Citations
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#1Ching-I Teng (CGU: Chang Gung University)H-Index: 22
#2Angela Shin-Yih Chen (NTPU: National Taipei University)H-Index: 1
Last. Ching-Wen Fu (CGU: Chang Gung University)H-Index: 1
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Service providers often work under serious time constraints that increase the likelihood of service failure. This study uses a dual processing model to investigate how time pressure and the conscientiousness of service providers interact to influence service failure. This study hypothesizes that time pressure is positively related to service failure for health service providers with low levels of conscientiousness, but not for those with high levels of conscientiousness. A cross-sectional design...
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