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Leslie P. Willcocks
London School of Economics and Political Science
547Publications
65H-index
15.5kCitations
Publications 550
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#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
Last.Xiaohui Liu (University of Birmingham)H-Index: 81
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Multi-sourcing arrangements are a major trend in the contemporary outsourcing landscape, but our understanding of what makes these complex ventures effective remains relatively fragmented. Our study focuses on the multi-sourcing and opportunistic behavior of service providers, and in particular a relatively neglected but major driver of opportunistic behavior, namely the uncertainty surrounding the transaction. Developing an extended transaction cost economics perspective, our investigation focu...
1 CitationsSource
#1Daniel Gozman (University of Reading)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
Abstract The pervasive adoption of outsourcing and Cloud technologies proceeds apace, but the challenges and risks inherent in Cloud arrangements are causing concern amongst regulators globally. How well prepared are financial services multinationals for regulatory compliance? Cloud based Fintech companies are disrupting traditional banking models, signaling that highly regulated firms must adopt Cloud technologies. The paper focuses on understanding specific risks in relation to Cloud adoption,...
2 CitationsSource
#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
GIB is a major European bank with operations in more than 75 countries spread across Europe, the USA, and the Asia-Pacific. In 2012 it had more than 80,000 employees and provided a range of investment and financial services to individuals, corporations, and institutional clients. PV is a major IT company that provides a variety of products and services including software, BPO, and infrastructure management services and it is one of the primary vendors of GIB. PV is based in India; it employs abo...
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#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
LION is a global financial institution offering a variety of products and services ranging from banking and insurance to asset management. It employs about 115,000 people and serves private, corporate, and institutional clients in more than 50 countries. In the mid-2000s offshore outsourcing really took off, and this case study provides one example of a successful experience. In 2006 the savings and loan division of LION Netherlands initiated a major outsourcing agreement. The agreement was sign...
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1 CitationsSource
#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
As the practice of information technology (IT) outsourcing has been evolving, the research issues concerned with it, and the theories used to explain it, have shifted accordingly (Dibbern et al. 2004; Lacity et al. 2009; Willcocks et al. 2018). In the early stages, research on IT outsourcing was centred on the ‘make-or-buy’ decision. Researchers from economic perspectives supported that outsourcing is a reasonable option when contracting out the IT function is cheaper than developing it in-house...
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#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
This chapter presents analysis of the three case studies and five outsourcing contracts from a transaction cost economics (TCE) perspective. The TCE analysis takes place at two levels: in the first level of analysis we focus on the constructs of asset specificity and frequency and assess the predictive power of TCE over the decision to keep the IT activities in-house, outsource using a contract as a tool of governance, or outsource based primarily on relationships. In the second level of analysi...
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#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
DUTCH is an integrated financial service company based in the Netherlands. It offers a wide range of financial services including insurance, banking, and mortgage products to consumers, businesses, and institutions. DUTCH is the product of over 15 years of mergers and acquisitions between co-operative and competing insurance companies. From 2012 it was hiring more than 22,000 employees in more than 10 business and service units.
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#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
The focus of this book is the governance of information technology (IT) outsourcing arrangements. In the next section we look at how modern IT outsourcing and its discourse have developed across the 1989–2019 period. The normative outsourcing discourse that has evolved with outsourcing’s rise to prominence and globalism has generated a range of normative concepts, accepted ‘best practices’, and perennial and changing concerns, for which we provide an introduction here.
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#1Eleni Lioliou (QMUL: Queen Mary University of London)H-Index: 4
#2Leslie P. Willcocks (LSE: London School of Economics and Political Science)H-Index: 65
This chapter re-examines the case study evidence in the light of the selected Foucauldian concepts of governmentality, power relations, and discourse. In the course of the analysis, certain other related Foucauldian concepts were brought to bear (e.g. surveillance, power/knowledge, discipline) where, we believe, this helps the analysis and provides further insight. The analysis of discourse was only partial in this chapter, as we wish also to comment more fully on TCE and outsourcing themselves ...
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