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Joel Goh
National University of Singapore
23Publications
9H-index
489Citations
Publications 23
Newest
#1Shasha Han (NUS: National University of Singapore)
#2Tait D. Shanafelt (Stanford University)H-Index: 78
Last.Joel Goh (NUS: National University of Singapore)H-Index: 9
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#1Hamsa Bastani (UPenn: University of Pennsylvania)H-Index: 5
#2Joel Goh (NUS: National University of Singapore)H-Index: 9
Last.Mohsen Bayati (Stanford University)H-Index: 22
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Recent Medicare legislation has been directed at improving patient care quality by financially penalizing providers for hospital-acquired infections (HAIs). However, Medicare cannot directly monitor HAI rates, and instead relies on providers accurately self-reporting HAIs in claims data to correctly assess penalties. Consequently, the incentives for providers to improve service quality may disappear if providers upcode, i.e. misreport HAIs (possibly unintentionally) in a manner that increases re...
#1Tait D. Shanafelt (Stanford University)H-Index: 78
#2Joel Goh (Harvard University)H-Index: 9
Last.Christine A. Sinsky (AMA: American Medical Association)H-Index: 17
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#1Tait D. Shanafelt (Stanford University)H-Index: 78
#2Joel Goh (Harvard University)H-Index: 9
Last.Christine A. Sinsky (AMA: American Medical Association)H-Index: 17
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Importance Widespread burnout among physicians has been recognized for more than 2 decades. Extensive evidence indicates that physician burnout has important personal and professional consequences. Observations A lack of awareness regarding the economic costs of physician burnout and uncertainty regarding what organizations can do to address the problem have been barriers to many organizations taking action. Although there is a strong moral and ethical case for organizations to address physician...
#1Joel Goh (Harvard University)H-Index: 9
#2Evan L. Porteus (Stanford University)H-Index: 32
We extend the Clark-Scarf serial multi-echelon inventory model to include procuring production inputs under short-term take-or-pay contracts at one or more stages. In each period, each such stage has the option to order/process at two different cost rates; the cheaper rate applies to units up to the contract quantity selected in the previous period. We prove that in each period and at each such stage, there are three base-stock levels that characterize an optimal policy, two for the inventory po...
#1Shawn Mankad (Cornell University)H-Index: 4
Last.Srinagesh Gavirneni (Cornell University)H-Index: 18
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Customer reviews submitted at Internet travel portals are an important yet underexplored new resource for obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for traditional tools that were designed for well-structured, quantitative data. We adapt methods from natural language processing and machine learning to illustrate how the hotel industry can leverage this new data source by performing au...
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