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Wilco W. Chan
Hong Kong Polytechnic University
74Publications
21H-index
1,321Citations
Publications 74
Newest
#1Eric S.W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 17
#2Fevzi Okumus (UCF: University of Central Florida)H-Index: 37
Last.Wilco W. ChanH-Index: 21
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Abstract In response to our planet’s severe environmental problems, many businesses use environmental technologies to strengthen their environmental performance. However, the adoption rate of using such technologies in hotels is still slow, and very few quantitative studies have examined the reasons why. This study examined the barriers to environmental technology adoption in the Hong Kong hotel industry. We sent 648 questionnaires to the target sample and eventually received 102 completed respo...
#1Wilco W. Chan (AHLEI: American Hotel & Lodging Educational Institute)H-Index: 21
#2Barry Mak (PolyU: Hong Kong Polytechnic University)H-Index: 12
Last.Carol X. Zhang (University of Portsmouth)H-Index: 3
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AbstractThe numerous participants in convention and exhibition (C&E) events and the consequently huge consumption of direct and indirect resources have increased the environmental pressure on C&E c...
#1Wilco W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 21
#2Cheris W. C. Chow (UM: University of Macau)H-Index: 6
Last.Angela J. Xu (JNU: Jinan University)H-Index: 4
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Employees’ positive word of mouth (WOM) about hotel brands has a profound impact on customer choice and hotel effectiveness. On the basis of social identity theory and social information processing...
#1Eric S.W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 17
#2Fevzi Okumus (UCF: University of Central Florida)H-Index: 37
Last.Wilco W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 21
view all 3 authors...
This study investigates potential barriers to the adoption of environmental technologies used in Hong Kong hotels. Data were collected via in-depth semistructured interviews with senior hotel professionals including general managers, financial controllers, directors of engineering department, and environmental management system managers. The research findings illustrate several specific barriers to adoption of environmental technologies which are grouped under three categories: (1) product-relat...
#1Haiyan Kong (SDU: Shandong University)H-Index: 11
#2Xinyu Jiang (PolyU: Hong Kong Polytechnic University)H-Index: 1
Last.Xiaoge Zhou (SDU: Shandong University)H-Index: 1
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Purpose This study aims to conduct an overview of previous studies on job satisfaction, particularly its determinants and outcomes, and the research objectives, main themes, and years of publication of previous studies. This study also seeks to analyze research trends on job satisfaction in the field of hospitality and tourism. Design/methodology/approach The top hospitality and tourism journals were reviewed, and relevant papers were searched using the keyword “job satisfaction.” Content analys...
#1Raymond LoiH-Index: 23
Last.Wilco W. ChanH-Index: 21
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This study explores how and when customer participation in service delivery promotes employees work-to-family enrichment. Using two-wave data collected from 160 employees in a hotel, we found that,...
#1Siwei Lou (CityU: City University of Hong Kong)H-Index: 6
#2Danny H.W. Li (CityU: City University of Hong Kong)H-Index: 40
Last.Joseph C. Lam (CityU: City University of Hong Kong)H-Index: 37
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This paper studied the payback period of grid-connected photovoltaic (PV) panels by the net present value method. The PV performance data were acquired by on-site measurements of two rooftop projects in subtropical Hong Kong. The sensitivity of various variables to the payback period was evaluated by the Extended Fourier Amplitude Sensitivity Test. The monetary payback periods were evaluated at different values of the most relevant variables and compared with the embodied energy and greenhouse g...
#1Eric S.W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 17
#2Alice H.Y. Hon (PolyU: Hong Kong Polytechnic University)H-Index: 17
Last.Wilco W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 21
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This study examines the relationships among environmental knowledge, environmental awareness, environmental concern, and employee ecological behavior to implement green practices across the hotel industry. Structural equation modeling with a bootstrapping estimation was used with 385 employees from international tourist hotels in Hong Kong. The results show that environmental knowledge positively influences environmental concern and ecological behavior. In addition, employee environmental awaren...
#1Eric S.W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 17
#2Fevzi Okumus (UCF: University of Central Florida)H-Index: 37
Last.Wilco W. Chan (PolyU: Hong Kong Polytechnic University)H-Index: 21
view all 3 authors...
ABSTRACTThis article investigates the use of environmental technologies in the hotel industry. Data was collected via a series of in-depth, semistructured interviews with hotel professionals. The research findings reveal that the environmental technologies most commonly used in the sampled were light-emitting diode lights, T5 fluorescent tubes, motion sensors, the key-card system, and water-cooled chillers. When not faced with budget or technical constraints, the hotel professionals preferred so...
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