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David L. Dean
Lincoln University (Pennsylvania)
BusinessEconomicsMarketingCustomer satisfactionExport performance
48Publications
11H-index
380Citations
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Publications 48
Newest
#1Dwi SuhartantoH-Index: 10
#2David L. DeanH-Index: 11
Last. Tintin SuhaeniH-Index: 1
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#1Dwi SuhartantoH-Index: 10
#2Lusianus KusdibyoH-Index: 2
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#1Dwi SuhartantoH-Index: 10
#2David L. Dean (LU: Lincoln University (Pennsylvania))H-Index: 11
view all 6 authors...
Abstract Despite the dramatic increase in online motorcycle taxis (OMTs) in many developing countries, empirical studies on passenger satisfaction toward OMTs have been overlooked. This study proposes a model of OMT passenger satisfaction where service quality and perceived value are determinants and behavioral intentions are the consequences, compared across three passenger segments based on service usage: light users, medium users, and heavy users. This research surveyed 500 OMT service users ...
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#1Dwi SuhartantoH-Index: 10
#2David L. Dean (LU: Lincoln University (Pennsylvania))H-Index: 11
Last. Lusianus KusdibyoH-Index: 2
view all 4 authors...
ABSTRACTThis study examines tourist experience with agritourism attractions and assesses agritourist loyalty comprising tourist experience, perceived value, satisfaction, and motivation as its dete...
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#1David L. Dean (Lincoln University (New Zealand))H-Index: 11
Last. Any Ariani NoorH-Index: 1
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Tourism contributes to regional development and generates income for destinations. However, in many cases, the growth of tourist numbers does not necessarily result in an equivalent rise in economic contribution. The search for quality tourists over the quantity of tourists is certainly an important goal of regional development managers, but the efforts required to implement such an approach, especially the detailed documentation of tourist behavior while visiting the region, pose a challenge fo...
1 CitationsSource
#1Meredith LawleyH-Index: 14
Last. Dawn BirchH-Index: 12
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The purpose of this paper is to explore consumer knowledge of seafood sustainability and how that knowledge influences the purchase of seafood products.,Using an online survey (n=1,319), the authors investigated Australian consumer knowledge of seafood sustainability and the drivers of purchase choice. Objective knowledge categories were developed through the qualitative analysis of unprompted, open-ended responses and compared with other surveyed measures of objective knowledge. The relationshi...
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1 CitationsSource
#1Dwi SuhartantoH-Index: 10
#2David L. Dean (Lincoln University (New Zealand))H-Index: 11
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ABSTRACTThe importance of employee leisure involvement to employee service performance has been suggested but not tested in the literature. This study closes this research gap by inspecting the dir...
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