Christina Geng-Qing Chi
Washington State University
Publications 51
Abstract This study defines the notion of a wellness hotel, generates a wellness amenity inventory list, and develops the Scale of Wellness Hotel Amenities (SWHA) to measure the level of wellness provided by hotels. The result reveals a 16-item measurement scale consisting of three dimensions: environmental wellness, physical wellness, and mind wellness. Incorporating qualitative and quantitative design and utilizing multi-source samples, we conducted five studies to demonstrate the face, conver...
This paper aims to examine the primary determinants of Chinese consumers’ attitudes and purchase intentions of imported organic wines.,This study used a multi-stage data collection via multiple sampling techniques. Data were collected from close to 2,000 Chinese wine drinkers across 33 provincial-level administrative units in China. The consumer data were subject to a two-step structural equation modeling analysis.,Chinese consumers express favorable attitudes and are interested in making a purc...
#1Christina Geng-Qing Chi (WSU: Washington State University)H-Index: 21
#2Chaozhi Zhang (SYSU: Sun Yat-sen University)H-Index: 6
Last.Yuanyuan Liu (SYSU: Sun Yat-sen University)
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This study aims to examine how tourism impacts on local community, managers’ attachment to the community and their identification with the value of heritage resources influence managers’ corporate social responsibility (CSR) attitudes, utilizing the value identification and agency theories.,The proposed hypotheses were tested utilizing cross-sectional data collected from 228 managers of a plethora of travel and tourism companies that operate at a UNESCO World Heritage site in China. A structured...
#1Heetae Cho (NTU: Nanyang Technological University)H-Index: 1
#2Dongoh Joo (A&M: Texas A&M University)H-Index: 4
Last.Christina Geng-Qing Chi (WSU: Washington State University)H-Index: 21
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Abstract This study shed new light on the concept of nostalgia in sport tourism by quantitatively testing how nostalgia was associated with spectator types, age, and past experience. It also examined whether nostalgia varied based on spectators' perception of the sport team's present or future status. This study found that past experience and spectator types played essential roles in explaining nostalgia. However, unlike what the existing literatures suggested, no relationship between age and no...
4 CitationsSource
#1Zhe Ouyang (WSU: Washington State University)H-Index: 3
#2Wei Wei (SCUT: South China University of Technology)H-Index: 1
Last.Christina Geng-Qing Chi (UJ: University of Johannesburg)H-Index: 21
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Abstract Limited theoretical attention has been paid to understand the underlying drivers of hotels’ engagement in environment management (EM). By using institutional theory, this study provides an integrated model that captures various social drivers of hotels’ engagement in EM. The associations between the three dimensions of institutional environment and hotel environmental practices were empirically tested, as well as the moderating role of hotel characteristics. A total of 414 usable survey...
1 CitationsSource
#1Ruiying Cai (WSU: Washington State University)H-Index: 5
#2Christina Geng-Qing Chi (WSU: Washington State University)H-Index: 21
ABSTRACTThis study identifies the depth structure of customer complaint efforts and investigates the roles of each dimension in the structural relations with customer satisfaction and loyalty. Three dimensions of customer complaint efforts were identified, procedural effort, cognitive effort, and affective effort in the restaurant context. This study uses two subsamples to develop and validate the proposed three-dimension customer complaint efforts scale. Exploratory factor analysis was conducte...
7 CitationsSource
#1Xiaoli Li (GU: Guangzhou University)
#2Lu Lu (TU: Temple University)H-Index: 8
Last.Christina Geng-Qing Chi (UJ: University of Johannesburg)H-Index: 21
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#1Mei-Hua Chen (NCUE: National Changhua University of Education)H-Index: 2
#2Bryan H. Chen (NCUE: National Changhua University of Education)H-Index: 4
Last.Christina Geng-Qing Chi (WSU: Washington State University)H-Index: 21
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ABSTRACTThis study used Hofstede’s cultural dimensions theory to examine Generation Z investors’ socially responsible investment perceptions, utilizing data collected from Taiwan and the United States. Generation Z is the most global and socially empowered generation in history, and whether social responsibility appeals to Generation Z warrants investigation. Of 412 questionnaires collected in the United States, 380 were usable, and of 475 collected in Taiwan, 439 were usable. This study exained...
1 CitationsSource
#1Lu Lu (TU: Temple University)H-Index: 8
#2Christina Geng-Qing Chi (UJ: University of Johannesburg)H-Index: 21
Purpose This paper aims to explore the perceived hedonic and utilitarian value of organic dining along with its antecedents and dining outcomes. Design/methodology/approach Data were collected from two groups of US consumers who had recently visited a quick-service or upscale restaurant to consume organic menu items. Data were analyzed using factor analysis and hierarchical regression analyses using Hayes’ PROCESS procedure. Findings Perceived hedonic value has two dimensions (dining-centered ex...
2 CitationsSource
#1Lu Lu (WSU: Washington State University)H-Index: 8
#2Dogan Gursoy (WSU: Washington State University)H-Index: 44
Last.Guangshun Xiao (Fujian Normal University)H-Index: 2
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The main purpose of this study is to identify the underlying dimensions of consumer complaining and recovery effort and to develop a multidimensional scale to measure this construct. Literature suggests that the consumer complaining and recovery effort is a four-dimensional construct consisting of procedural, cognitive, time-related, and affective components. Using data collected from hotel guests, a measurement scale is developed to assess this four-dimensional construct. First, a factor analys...
5 CitationsSource