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Joseph W. Rottman
University of Missouri–St. Louis
41Publications
15H-index
1,990Citations
Publications 41
Newest
#1Joseph W. RottmanH-Index: 15
#2Mary C. LacityH-Index: 45
Decision makers often rationalize offshore outsourcing by comparing hourly rates for domestic and offshore workers. This approach is dangerous because it assumes domestic and offshore workers are equivalent “factors of production.” Once engaged in offshore outsourcing, senior executives are often disappointed. Many complain that offshore suppliers do not understand their business, deliver late, and produce poor quality work. In reality, the problems are not caused primarily by the supplier — the...
#1Mary C. Lacity (UMSL: University of Missouri–St. Louis)H-Index: 45
#2Joseph W. Rottman (UMSL: University of Missouri–St. Louis)H-Index: 15
Last.Erran Carmel (AU: American University)H-Index: 28
view all 3 authors...
This teaching case explores the business and ethics of prison sourcing, the practice of training and hiring prisoners to perform work for the private or public sectors. Although most prison employment programs train and hire workers for manual labor, such as furniture building or textiles, some prison employment programs now train and hire inmates to perform low-level Business Process Outsourcing (BPO) services like call center work, data entry, and document preparation. Prison sourcing is highl...
#1Joseph W. RottmanH-Index: 15
#2Leslie P. WillcocksH-Index: 63
Last.Ilan OshriH-Index: 20
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#1Mary C. LacityH-Index: 45
#2Joseph W. RottmanH-Index: 15
Last.Erran CarmelH-Index: 28
view all 3 authors...
This chapter explores the practice of employing prisoners to perform business services for the public and private sectors. The International Centre for Prison Studies reports that there are 6,291,179 prisoners worldwide. The United States (US) has the greatest number of inmates with 2,193,789 prisoners and the highest incarceration rate at 737 inmates per 100,000 people compared to all other countries. Given that 95% of US inmates will one day be released and given that 70% of released inmates b...
#1Mary C. LacityH-Index: 45
#2Joseph W. RottmanH-Index: 15
Strategic outsourcing has been defined as “the strategic decision of a business to stop carrying out an activity in-house” (Busi 2008, p. 8). While strategic outsourcing decisions are crafted by senior executives, they are executed by middle managers and staff who may not share the vision or enthusiasm of their senior leadership team. Research has found that senior executives often have an overly optimistic view of their strategic sourcing decisions because their direct reports significantly fil...
#1Mary C. LacityH-Index: 45
#2Joseph W. RottmanH-Index: 15
This chapter explores two overlapping niche outsourcing markets: rural sourcing and impact sourcing. Rural sourcing is the practice of locating delivery centers in low-cost, non-urban areas (Lacity et al. 2010b). Rural sourcing is a location strategy. Impact sourcing is the practice of hiring and training marginalized people in the ITO or BPO industries that normally would have few opportunities for good employment (Rockefeller Foundation 2011). Impact sourcing is a social responsibility strateg...
#1Mary C. LacityH-Index: 45
#2Joseph W. RottmanH-Index: 15
Last.Shaji KhanH-Index: 9
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Recently, academic outsourcing research has focused on offshore outsourcing of IT work. Offshore outsourcing almost always promises to reduce client costs, but also promises faster delivery speed, the ability to focus in-house IT staff on higher-value work, access to superior supplier resources and capabilities, and process improvement. Research has found that offshore outsourcing can delivery on many of its promises (Lacity and Rottman, 2008), but researchers have also found that offshore outso...
#1Mary C. Lacity (UMSL: University of Missouri–St. Louis)H-Index: 45
#2Erran Carmel (AU: American University)H-Index: 28
Last.Joseph W. Rottman (UMSL: University of Missouri–St. Louis)H-Index: 15
view all 3 authors...
IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.
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