Joseph R. Huscroft
Air Force Institute of Technology
Supply chainBusinessMarketingOperations managementReverse logistics
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Publications 15
The purpose of this paper is to investigate the relationship between the repurchase intention of a customer and his/her perception of various aspects of an e-tailer’s product return process, such as leniency, fairness and quality of the return process.,This research focuses on these aspects through the expectation disconfirmation theoretical lens, looking at the relationship between expectations shaped by the product return policy and the repurchase intention. This research collects data using a...
#2Joseph B. SkipperH-Index: 9
Last. Andrew L. CooperH-Index: 1
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#1Yacan Wang (Beijing Jiaotong University)H-Index: 9
#2Joseph R. HuscroftH-Index: 6
Last. Mingyu Zhang (Beijing Jiaotong University)H-Index: 1
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Abstract Manufacturers face several obstacles when marketing remanufactured products, and therefore need to be able to appeal to consumers’ motivational desires in order to influence their purchase decisions. Informed by regulatory focus theory, this research contributes to this area of research by examining the role that information regarding green attributes (energy saving, material saving and emission reducing) of remanufactured products and green certification play in influencing consumer pe...
22 CitationsSource
Purpose From on-board automotive diagnostics to real-time aircraft state of health, the implementation of health monitoring and management systems are an increasing trend. Further, reductions in operating budgets are forcing many companies and militaries to consider new operating and support environments. Combined with longer service lives for aircraft and other systems, maintenance and operations processes must be reconsidered. The majority of research efforts focus on health monitoring techniq...
#1Joshua K. Strakos (AFIT: Air Force Institute of Technology)H-Index: 2
#2Jose A. Quintanilla (AFIT: Air Force Institute of Technology)H-Index: 1
Last. Joseph R. Huscroft (AFIT: Air Force Institute of Technology)H-Index: 6
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The Department of Defense (DOD) is the major consumer of energy within the Federal government, and it has been directed to implement cost cutting measures related to energy dependence through numerous Executive Orders and Congressional legislation. As a result, the DOD released an Energy Strategy which outlines ways to reduce energy requirements in order to meet both Presidential and Congressional mandates for energy security. With this research, we provide a historical review (1973–2014) of ene...
2 CitationsSource
#1Andrew L. Cooper (AFIT: Air Force Institute of Technology)H-Index: 1
#2Joseph R. Huscroft (AFIT: Air Force Institute of Technology)H-Index: 6
Last. Benjamin T. Hazen (UT: University of Tennessee)H-Index: 23
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Purpose – Knowledge management capabilities have proven to be key success factors for organizations within our increasingly information-based economy. Although knowledge management literature has a rich history, less is known about how an organization’s learning culture affects outcomes realized via knowledge management initiatives. Moreover, there is a dearth of understanding regarding how to successfully operationalize knowledge management activities in order to achieve performance in the dyna...
4 CitationsSource
#1Benjamin T. Hazen (UT: University of Tennessee)H-Index: 23
#2Robert E. Overstreet (AFIT: Air Force Institute of Technology)H-Index: 10
Last. Joe B. Hanna (AU: Auburn University)H-Index: 19
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Abstract Business to business reverse logistics processes are shaped in large part by a firm's strategy to meet regulatory (e.g. waste electrical and electronic equipment directive) and certification (e.g. ISO 14000) requirements. Firms adopt both recommended and internally developed reverse logistics metrics in order to monitor the performance of these processes along the entire value chain, and especially amongst both buyer and supplier marketing interactions. Unfortunately, literature regardi...
19 CitationsSource
Purpose – Information systems (IS) play a substantial role in managing reverse logistics (RL) processes. However, the RL literature rarely takes a holistic approach to examining the “success” of IS employment. Drawing on the rich literature base from the IS field, the authors explore IS Success theory in the context of RL. Considering Diffusion of Innovation theory, the authors also examine the effect of motivation on IS utilization. In doing so, the authors provide scholars and practitioners wi...
12 CitationsSource
#1Dianne J. Hall (AU: Auburn University)H-Index: 17
#2Joseph R. HuscroftH-Index: 6
Last. Joe B. HannaH-Index: 19
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Purpose – Although the importance of establishing sound metrics is often noted in the logistics literature, few research efforts have examined appropriate metrics for reverse logistics (RL) processes. Through the lens of goal-setting theory, the paper identifies and align salient RL goals and metrics, and uncover some of the most common challenges to RL professionals. The paper aims to discuss these issues. Design/methodology/approach – The paper used open-ended questions to gather qualitative d...
19 CitationsSource
#1Joseph R. Huscroft (AFIT: Air Force Institute of Technology)H-Index: 6
#2Benjamin T. HazenH-Index: 23
Last. Joe B. Hanna (AU: Auburn University)H-Index: 19
view all 5 authors...
Purpose – The purpose of this paper is to identify the key issues faced by today's supply chain professionals when managing reverse logistics (RL) processes and compare these issues with the topics examined in extant research. By making such a comparison, the paper identifies areas of practical relevance that are being adequately addressed in the literature, as well as areas that may need further attention. Design/methodology/approach – The paper employed a Delphi method in order to uncover the ...
48 CitationsSource