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Dogan Gursoy
University of Johannesburg
156Publications
44H-index
7,963Citations
Publications 157
Newest
#1Yi Wang (SWUFE: Southwestern University of Finance and Economics)
#2Si Shi (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
Last.Dogan Gursoy (UJ: University of Johannesburg)H-Index: 44
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ABSTRACTThis study examines whether market orientation, as an organizational capability, plays an enabling role in environmental marketing strategy and then contributes to financial performance. Utilizing the natural resource-based view (NRBV) as the conceptual foundation and drawing on previous studies, this study proposes and tests a research model that investigates the relationship between market orientation, environmental corporate identity, environmental marketing strategy and firm performa...
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#1Dogan Gursoy (UJ: University of Johannesburg)H-Index: 44
#2Oscar Hengxuan Chi (WSU: Washington State University)H-Index: 1
Last.Robin Nunkoo (Griffith University)H-Index: 21
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Abstract This study develops and empirically tests a theoretical model of artificially intelligent (AI) device use acceptance (AIDUA) that aims to explain customers’ willingness to accept AI device use in service encounters. The proposed model incorporates three acceptance generation stages (primary appraisal, secondary appraisal, and outcome stage) and six antecedents (social influence, hedonic motivation, anthropomorphism, performance expectancy, effort expectancy, and emotion). Utilizing data...
2 CitationsSource
#1Si Shi (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
#2Dogan Gursoy (UJ: University of Johannesburg)H-Index: 44
Last.Liujing Chen (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
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Abstract Utilizing a two-step mixed method approach, this study firstly identifies salient dimensions of home-sharing stay experience based on the premises of the intimacy theory through a qualitative analysis and then empirically examines the mechanism through which home-sharing stay experience impacts tourism experience and destination image perceptions. Six salient dimensions of home-sharing stay experience (i.e., space presence, social presence, knowledge sharing, activity sharing, host inte...
1 CitationsSource
#1Zhe Ouyang (WSU: Washington State University)H-Index: 3
#2Dogan Gursoy (UJ: University of Johannesburg)H-Index: 44
Last.Kuan-Chou Chen (Hong Kong Baptist University)H-Index: 1
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Abstract Realizing the importance of quality of life (QOL), which is inherent in all forms of tourism development, this study investigates the effect of perceived QOL, in addition to the effects of perceived event impacts, on residents' support towards a recurring sport event using the means-end theory. The antecedent roles of event attachment and community concern on residents' impact perceptions are also considered. Furthermore, to probe into the dynamic nature of attitude formation process, t...
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ABSTRACTThis study examines the antecedents of customers’ willingness and objection to use artificially intelligent robotic devices in hospitality services (full-service and limited-service hotels)...
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#1Bishnu SharmaH-Index: 17
#2Dogan Gursoy (WSU: Washington State University)H-Index: 44
This study investigates the demographic influence in host communities’ perceptions of positive and negative emotions, trust in the government in organising the event, trust in the organising committee in organising the event, their level of attachment and support for the FIFA World Cup held in Brazil in 2014. The data for this study was collected from 12 cities in Brazil which were involved in hosting the World Cup games using a survey approach. Demographic variables used were gender, city of re...
#1Hongxia Lin (SWUFE: Southwestern University of Finance and Economics)H-Index: 1
#2Dogan Gursoy (UJ: University of Johannesburg)H-Index: 44
Last.Meng Zhang (SWUFE: Southwestern University of Finance and Economics)H-Index: 2
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Abstract Utilizing the appraisal theory, this study proposes a dynamic and sequential customer future interaction intention model that deconstructs customer-to-customer interactions and illustrates how customer-to-customer interaction experience perceptions are formed and how those perceptions may influence customers overall experience evaluation and their future interaction intentions. The model was tested using data from a sample of 460 casual restaurant consumers. Of the three dimensions of i...
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#1Lu Lu (TU: Temple University)H-Index: 8
#2Ruiying Cai (Colorado Mesa University)H-Index: 5
Last.Dogan Gursoy (UJ: University of Johannesburg)H-Index: 44
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Abstract As new technologies continue to advance consumer experience, utilization of service robots and artificial intelligence to deliver human services has been increasingly gaining attention from hospitality and tourism businesses. This research sets out to conceptualize and test a multi-dimensional Service Robot Integration Willingness (SRIW) Scale that uncovers the key dimensions characterizing consumers’ long-term willingness to integrate artificial intelligence and service robots into reg...
4 CitationsSource
#1Xun Xu (California State University, Stanislaus)H-Index: 5
#2Wenhui Liu (California State University, Stanislaus)H-Index: 1
Last.Dogan Gursoy (UJ: University of Johannesburg)H-Index: 44
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Using online customer reviews for airline services, this study examines the impacts of various attributes of airline service failures and subsequent recovery actions on customer consumption emotion...
5 CitationsSource
#1Glauber Eduardo de Oliveira Santos (USP: University of São Paulo)H-Index: 5
Last.Dogan GursoyH-Index: 44
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Sport mega-events significantly change the social, political, economic, environmental and urbanistic reality of their host cities. The analysis of mega-events impacts for the country or the host city can focus on objective impacts or on perceptions of residents in host communities. This paper analyzes the impacts 2014 FIFA World Cup held in Brazil in both methodological perspectives. The evaluation of the objective impacts was conducted through extensive literature and documental review, while t...
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